Wednesday, March 10, 2010

Writing business letter - Useful Hints

Useful phrases


Making a request



  • We would appreciate it if you would ...

  • I would be grateful if you could...

  • Could you please send me . . .

  • Could you possibly tell us/let us have...

  • In addition, I would like to receive ...

  • It would be helpful if you could send us ...

  • I am interested in (obtaining/receiving...)

  • I would appreciate your immediate attention to this matter.

  • Please let me know what action you propose to take.

Offering help



  • We would be happy to ...

  • Would you like us to ...

  • We are quite willing to ...

  • Our company would be pleased to ...


Giving good news



  • We are pleased to announce that ...

  • I am delighted to inform you that ...

  • You will be pleased to learn that ...


Giving bad news



  • We regret to inform you that ...

  • I'm afraid it would not be possible to ...

  • Unfortunately we cannot/we are unable to ...

  • After careful consideration we have decided (not) to ...


Complaining



  • I am writing to express my dissatisfaction with ...

  • I am writing to complain about ...

  • Please note that the goods we ordered on (date) have not yet arrived.

  • We regret to inform you that our order n°--- is now considerably overdue.

  • I would like to query the transport charges which seem unusually high.


Apologizing



  • We are sorry for the delay in replying ...

  • I regret any inconvenience caused

  • I would like to apologize for (the delay/the inconvenience) ...

  • Once again, I apologise for any inconvenience.


Orders



  • Thank you for your quotation of ...

  • We are pleased to place an order with your company for ...

  • We would like to cancel our order n°...

  • Please confirm receipt of our order.

  • I am pleased to acknowledge receipt of your order n°...

  • Your order will be processed as quickly as possible.

  • It will take about (three) weeks to process your order.

  • We can guarantee delivery before ...

  • Unfortunately these articles are no longer available/are out of stock.

1 comment:

chandra said...

Thanks a lot for sharing..help ful for all students

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