Tuesday, April 27, 2010

Interactive Practice - Hotel Cheking In

Hotel Checking In - Interactive Practice

A: "Thank you for calling Great Hotel. How may I help you?"

B: "I would like to rent a room, but how much do you charge a night?"

A: "Our prices start at $79 a night for a standard room."

B: "Great. Can you reserve a room for me?"

A: "Sure. What day are you coming in?"

B: "I will be checking in on August 3rd."

A: "How many days do you need the room for?"

B: "I'll need it for three nights."

A: "Ok. I have you coming in on the 3rd of August and checking out on the 6th. Is that correct?"

B: "Yes."

A: "How many total adults?"

B: "Two adults and two kids."

A: "How old are the children?"

B: "10 and 12."

A: "Would you like one room or two rooms?"

B: "Just one is fine."

A: "Would you like a smoking room or a non smoking room?"

B: "Non smoking room please."

A: "Can I have your last name?"

B: "Park."

A: "Your first name"

B: "Young. That's Y O U N G."

A: "Let me confirm your information Mr. Park. I have one non smoking double room with 2 adults and 2 children from August 3rd to August 6th. Is this correct?"

B: "Yes."

A: "The total comes to $256.78. Can I get your credit card number?"

B: "Sure. It is 444444444444."

A: "What is the name on the credit card?"

B: "Young Park."

A: "I have the room reserved for you. If you need to cancel, please call us 24 hours before your check in date. Failure to cancel will result in a one day charge on your credit card. Is there anything else I can do for you?"

B: "Yes, one more question. What time can we check in."

A: "We can check you in by 2:00pm."

B: "Great. Thank you."

A: "Thank you and have a great day."

B: "Thanks. Bye"

A: "Good bye."

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