Kumar : Just a minute. Kindly be on the line.
Radha : Hi Rajini! How are you? Where were you all these days?
Everytime I called your landline, the answering voice from the exchange said that your number did not exist!
Rajini : It’s interesting but I find most people don’t know how to talk on a phone. They yell into the receiver loud enough to shatter my eardrums! They don’t introduce themselves either.
Rajini : Radha, it is an office. Someone I don’t know by voice may ring up for a person who is not present in the office. I must either convey a message or atleast inform him who had called. The caller will just bang down the receiver before I can complete my enquiry for a name or message.
Radha : Will you be free on Sunday?
Rajini : Yes, I’ll call you up and fix the time, Ok? Bye for now.
Radha : Bye!
2. If the caller wants to talk to someone at the same place, ask him politely to hold the line while you call him to the phone.
4. Do not talk too long on the phone. You may be preventing an urgent call coming in.
5. Do not make calls at odd hours (too early or too late) unless it is an emergency.
6. Apologize for wrong numbers and late calls.
Here are a few more tips on telephone etiquette and courtesies which will help the person you are talking with to form a good opinion of you and your efficiency in telephonic conversation.
e. Talk clearly into the phone. Avoid talking while eating.
f. Take messages for members of the family / office who are not available to answer their calls and make sure you note the name of the caller, his/her phone number and the time of the call.
g. End the call politely thanking the caller / receiver and assuring a return call if required.
Here is some example for Telephone conversation
The telephone conversation.
Naveen : Hello, I am Naveen calling from Tirunagar. Is it the SPCA?
Voice : Yes, what can I do for you?
Naveen : I’ve already informed you about the stray dogs in my neighbourhood. I’m afraid I’ve got a complaint to make.
Voice : What’s it?
Naveen : I’m sorry to say this, but these dogs are stoned and ill-treated by some children of our neighbourhood.
Voice : Could you tell me where you live?
Naveen : I live in Bharathi Street, Tirunagar, Madurai. Could you please come and take them away immediately?
Voice : Definitely. We’ll come in an hour.
Naveen : Thank you!
(It is a telephone conversation between Ramya and the receptionist at the youth hostel, Pitchavaram.)
Ramya : Hello, I’d like to visit Pitchavaram on 15th August.
Receptionist : Would you like to have accommodation here?
Ramya : Yes.
Receptionist : Would you like a single room or a double room to be booked?
Ramya : I would rather have a double room booked. I would like to stay for two days. I would like to go boating in the lake in the mangrove forest there.
Receptionist : Which would you prefer, a rowing boat or a mechanised one?
Ramya : I’d prefer a rowing boat.
Receptionist : That’s fine. We’d arrange for the room and for boating.